Common purpose / How care is organised
Primary care
Neighbourhood teams, same-day access and advice-and-guidance are now national policy. The safety question is whether a request for advice delays a referral the GP still thinks is needed.
2 reviews · 3 recommendations
Reviews, most recent first
- 2026HSSIB advice and guidance
Health Services Safety Investigations Body
- 2022Fuller stocktake
Dr Claire Fuller
What they asked for
NHS England and the Department of Health and Social Care should rapidly evaluate advice-and-guidance processes. Patient Safety Learning read this as something to finish before further expansion.
NHS England and DHSC
Build integrated neighbourhood teams for people who need continuity.
ICBs
Separate same-day access from the care of people with ongoing and complex illness.
Primary care networks and ICBs