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Reviews / 2024

Independent reviewPublishedWhole systemEngland

Review into the operational effectiveness of the Care Quality Commission

Dr Penny Dash · work from 2024 · published 2024

What this was

Review of whether CQC could do its job. An interim report in July 2024 and a final report in October 2024 found a regulator that had lost the confidence of providers and the public, with a failed IT transformation and unclear assessment.

Why it sits in the hub

Every inquiry that says 'the regulator missed it' depends on CQC functioning. Dash's follow-up review of the wider safety landscape started from this finding.

Findings

  1. Finding 1

    CQC's assessment model and the technology behind it were not producing trustworthy judgements.

    Digital and informationRegulation and oversight

  2. Finding 2

    Providers and the public could not tell, from CQC, where care was unsafe.

    Data and early warningRegulation and oversight

Recommendations in this hub

Paraphrase of the public recommendations, not the official text.

  1. 1In progressCQC and DHSC

    Rebuild CQC's assessment approach and its technology, with clinical expertise back in inspection.

    Digital and informationRegulation and oversight
  2. 2In progressCQC

    Restore a clear view of provider quality that boards, ICBs and the public can use.

    Data and early warningLeadership and boards
Dash review of CQC · Seagry Recommendations Hub