Common purpose / Patients and families
Complaints and redress
Complaints systems are found to exhaust families. Reviews ask for faster, more independent handling, and for redress where harm came from medicines, devices or infected blood.
11 reviews · 11 recommendations
Reviews, most recent first
- 2024Hughes report
Dr Henrietta Hughes
- 2024Infected Blood Inquiry
Sir Brian Langstaff
- 2022Neurology Inquiry (Watt)
Brett Lockhart KC
- 2020Cumberlege review
Baroness Cumberlege
- 2020Paterson Inquiry
Rt Revd Graham James
- 2018Gosport
Bishop James Jones
- 2015Penrose Inquiry
The Rt Hon Lord Penrose
- 2015Savile NHS lessons
Kate Lampard and Ed Marsden
- 2013Clwyd-Hart review
Rt Hon Ann Clwyd MP and Professor Tricia Hart
- 2013Francis public inquiry
Sir Robert Francis KC
- 2005Kerr/Haslam
Nigel Pleming KC
What they asked for
Set up a financial redress scheme for pelvic mesh and for sodium valproate in pregnancy.
Government
Pay compensation through a scheme that is independent and prompt.
UK government
Strengthen how complaints about a senior clinician are handled.
Trusts and the Department
Create an independent redress agency.
Government
Close the indemnity gap so private patients are not left without a route to compensation.
Government
Give families a route that is independent of the organisation they are complaining about.
Government
The question of proper compensation was left for the later UK inquiry.
Government
Make boards own complaint themes, and publish what they changed.
Hospital trusts
Improve advocacy and the speed of the Parliamentary and Health Service Ombudsman route.
Government
Treat complaints as a way the organisation learns, with board ownership.
NHS providers
Take complaints of sexual misconduct by clinicians seriously and investigate them independently of the team.
NHS employers and regulators